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Programme Lead (2 year contract)

    • Hong Kong
  • New Business

Job description

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care. With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.  

What you will be doing

The Programme Lead (based in Hong Kong) for WhiteCoat Global is responsible for launching and maintaining a new digital care service. This involves understanding business objectives, co-developing execution plans, engaging in project execution, managing stakeholders, mitigating operating risk, and reporting ongoing progress. The role requires experience in digital / tech project management, strong commercial acumen, and excellent communication skills.

Key Responsibilities:

Programme Development (Phase I):

  • Programme Setup and Testing: Comprehend and process programme objectives and solution features, execute guided setup tasks in line with SOPs, then implement best practices for testing and quality assurance to ensure the reliability, security, and performance of our programme during its development phase.

  • Launch Preparation: Work closely with our Singapore-based programme team to co-develop programme execution requirements, covering publishing of programme content, features and mechanics testing, and communications planning.

  • Provider On-boarding: Provide training for clinicians and facilitate on-boarding onto our proprietary platforms in preparation for live service.

Programme Launch (Phase II):

  • Client On-boarding: Assist with pilot group on-boarding, address client queries and requests, in sync with our Singapore-based programme team, distribute programme information with key client stakeholders for early programme adoption.

Programme Maintenance (Phase III):

  • Active Monitoring: Continuous tracking of all programme metrics with a view to driving consistent improvement across programme adoption, user engagement and overall good business running.

  • Corporate Reporting: Timely generation and dissemination of intelligence reports that guide both internal and external decision-making processes.

Our Benefits

  • Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.

  • Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

  • Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.

  • Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.

  • Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role, click ‘Apply’ and  join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

Job requirements

What we are looking for

  • Minimum Bachelor's degree in Business, Healthcare Management, or a related field

  • Minimum 3 - 5 years experience as a Programme or Project Manager (digital, tech or product-related) 

  • Proven track record of managing end-to-end digital or tech-enabled programme launches, from planning and testing to live operations and ongoing optimisation

  • Strong commercial acumen with experience working on client-facing initiatives, including onboarding, relationship management, and adoption-driving strategies.

  • Self-starter with a proactive mindset, comfortable working independently while collaborating closely with a remote team

  • Proficiency in English and Cantonese is required; candidates with a high proficiency in spoken Mandarin will be considered favourably.

  • Excellent written and verbal communication skills to influence and align stakeholders

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