Operations Executive, Patient Support (1 year contract, KL)

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global. 

What you will be doing

We are looking for a Patient Support Executive to manage our telemedicine operations. You will be responsible for ensuring a smooth user experience across our services.

On a day-to-day basis, this means you will:

• Investigate and resolve all inbound queries

• Troubleshoot basic app issues faced by our users

• Manage and de-escalate complaint cases

• Be the primary outbound channel for patient-facing interactions via email, phone call, or text messaging

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role, click ‘Apply’ and  join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Proactive and solution-oriented approach to work

• Able to prioritise and multitask efficiently to resolve live issues

• Excellent English communication and interpersonal skills

• Flexible in shift rotations, including nights, weekends, and public holidays

Good to have:

• Degree/Diploma in and/or working experience in telemedicine or healthcare industry